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Get to know the process a bit better

Pricing
Agreements and
Legal
The System
Maintenance
How does it work
Energy Efficiency
Construction,
Risks and Warranties
How much will I be paying per month?
This will depend on the size of the system you choose and the contract you have selected
You mention an increase in costs, for how long?
NuHome will revise its prices across the board on the 1st of July every year, our escalation is fixed at 7% for the next 15 years.

Will I be required to pay anything over and above the monthly cost?
Not to NuHome but we do suggest that you continue paying your municipal or City connection fee, you never know we might just one day be able to put energy back into the grid and thus help your neighbourhood or town.  

What is meant by the greater of CPI?
The Greater of CPI means that our updated standard terms include an annual escalation of 7.0%, however, if for whatever reason the South African Consumer Price Index increases at a rate that is higher than 7.0% then NuHome may opt to escalate at the equivalent rate to the Index.  

Are there any hidden costs?
No.

What is included in the pricing for each NuHome System?  
Each NuHome system includes Solar Panels, Inverters, Battery Storage, all balance of system components as well as installation.
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Isn’t it cheaper for me if I just buy a solar system and finance it through the bank?
Although interest rates have fallen significantly, NuHome still offers a more affordable way to finance your green energy as compared to other financial institutions. It is also important to note that banks do not provide Operations and Maintenance for your system, customer support and any of the features that the NuHome Mobile App offers its users.
How long is a NuHome Contract?
NuHome has a standard 15-year contract where ownership of the system transfers to the contract holder at the end of the term.  
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Who owns the system?
NuHome owns the system until the end of the contract when the client can opt to buy the system for R1. Alternatively, you can opt for a buyout in which case the amount will depend on where you are in the contract.  At the end of your term, you may also opt for re-signing a new contract with updated equipment but at a lower cost as some equipment you already have will be excluded from the calculation.  
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Can I own the NuHome System at the end of my contract?
Yes, for the tidy sum of R1 the system ownership can be transferred to you at the end of the contract term.
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What happens with my lease/PPA agreement when I want to sell my home?
There are several options with your NuHome contract when moving homes. The first is to continue your contract and to move the system to the new property. There will be a small additional charge for re-installation to do this. The second option is to transfer the existing contract to the new homeowner who is taking ownership of the property. This means the new owner will have to make an application to NuHome to take over the system and will go through the same approval process as a new user. If they are successful, then the obligation of the contract can be transferred to them at no additional charge. If they are not successful, then the normal contract cancellation process will apply.  

What happens if I want to cancel my contract before the end date?
If you cancel your contract within the first 120 months you will be required to settle the balance of the remaining monthly payments up till the end of month 120. If you cancel anytime after that the penalties will be as follows.
If I rent my house can I still have NuHome?
Yes, you can but the contract will need to be signed and approved by the owner of the property.

My contract has R2.35 and R2.70 per kWh which number will I be expected to pay?
The R2.35 refers to the rate exclusive of VAT and the R2.70 refers to the rate inclusive of VAT. The R2.70 is what the monthly charges will be based on.  

What happens if I would like to buy out my system and end my contract early?
Due to the large capital investment that is required to install and commission a NuHome system in a household the earlier the buyout the more costly it will be. The cost can be calculated as the number of monthly payments remaining on the contract multiplied by your average monthly bill in the year that you choose to cancel.  
Where are the panels made?
We are using Tier 1 products for the NuHome systems and our main technical partners for the panels are Canadian Solar who manufacture in China. Most Tier 1 suppliers have their manufacturing facilities based in China.

Please explain where battery electricity comes from?
This energy will come from the Solar panels which will supply energy throughout the day as well as feed into the batteries for use later.

If I have an off-grid system and my usage never exceeds this, can I cancel with Eskom/Power supplier?
In theory, you could but under no circumstances does NuHome recommend that you disconnect from the grid. Habits and circumstances may change and you never know when you may need to draw from the grid.  

What is the product warranty on the Solar panels, and Inverter?
On the Solar Panels it is a 10-year service warranty and a 25-year product warranty On the Batteries and Inverters, it is a 10-year product warranty.
What happens if the system breaks?
NuHome has allowed for a comprehensive Operations & Maintenance Plan for each system that we install. This includes at least two annual site visits a year and preventative maintenance.  If something does go wrong all you need to do is contact us and we will troubleshoot with you to get the system up and running. If this is not possible, we will dispatch a technician to your home and will get you up and running in the shortest possible time. In the event the system cannot be repaired on site and needs to be replaced, NuHome will replace and re-install the necessary equipment at no cost to you provided the system was not damaged as a result of negligence.  
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Will my appliances blow with a surge, who is liable?
A surge will never come from the NuHome system as there are Class 2 Surge protectors on the Solar Panels. The system also has surge protection on the distribution board of the home when it is installed. If there are any other factors outside of this then NuHome will not be liable.  

If something breaks what is the SLA to fix?
If there is an issue, we will first aim to troubleshoot via our communication platforms. However, if there is no resolution, we will get a technician on site within 48 hours.  

How are you compared per KWh to Eskom or the municipality?
NuHome is competitive with most utility prices and will continue to provide each client with value through sustainable and reliable power. Comparing to the average escalation from utilities and municipalities over the last 10 years, NuHome escalation will have our prices beating utility prices soon if trends remain the same.  
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What happens if the battery gets damaged after I take ownership of the NuHome System at year 15?
Unfortunately, NuHome will not be liable for any equipment failures outside of its contract period. We will however be offering battery upgrade contracts.  

What are the risks of this system?
The risks with this system are minimal as all the components we use are from international Tier 1 suppliers.  
Will I be 100% Off-Grid or will I still pay my Utility?
This depends largely on how much energy you use and how much energy is being generated by the System at the time. This might vary at different times of the year, for example in winter we expect homeowners to be using more power for heating, cooking, more at home and going out less e.t.c. but at the same time there might be cloud cover leading to lower overall energy production.  We will never disconnect clients from the grid, so clients will still have to pay the standard connection and network charges and if for some reason there is unusually high usage above what the system can supply then that excess will be drawn from the grid. If matched correctly the NuHome system suited to your energy usage will bring you close to off-grid status and certainly ensure load shedding is a thing of the past for you.  

If there is no sun what happens?
The benefits of modern solar technology are that even when there is cloud cover and low solar irradiation the panels and the system will still produce power. Definitely not as much energy as you would get on a sunny summer day but there is still a decent level of production. In this situation, the system is designed to draw energy from the Lithium-Ion batteries as the first priority and then if the batteries are depleted below a certain level the system will start to draw power from the Grid.  

What happens to my system if NuHome goes bankrupt or closes down?
In this very unlikely event, the business rescue practitioner or the liquidator would have to decide what to with the systems that belong to NuHome. In any case, they may choose to continue operating.
If I don’t have the following; Gas stove, Solar Geysers, Gas Heaters, how will this affect my usage on the NuHome System and would it be recommended to have them installed?
At NuHome we strongly believe in sustainability, installing gas and solar appliances all goes towards reducing your electricity consumption and improving the efficiency of your home. We recommend that you carefully select the NuHome system that meets your electricity needs whether that is before or after the installation of gas products.  
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What if I have excess energy that I haven’t used can I feed this back into the Grid?
As it currently stands NuHome does not as yet have any agreements with Municipalities or Utilities to feed energy back into the Grid. However, this is something that NuHome is working towards in the near future.  
If there is any damage to my roof after the installation, who takes liability for the repair?
All the installation contractors that are NuHome accredited have a 12-month Workmanship Guarantee. This means if there are any damages to your home that were caused by the NuHome installation that are identified within a 12-month period, are covered that under our Contractor’s All Risk Insurance.
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If the need ever arises to have my roof repaired/replaced will I be responsible to have the panels removed and reinstalled?
A great deal of work goes into the NuHome installations and ensuring the best workmanship. Should you need to repair or replace your roof NuHome is willing and able to assist with relocating and reinstalling of the panels, however, this will come at an additional cost that will depend on the amount of work required.  
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Will the NuHome system have any affect on my home insurance? Can this system place a bigger risk factor on my premium?
The NuHome system shouldn’t have any adverse effects on your home insurance. In fact, the system should probably reduce your premiums for several reasons. These include your home never being dark because of load shedding, this reduces the risk of fires from candles, break-ins and robberies and damages to electrical appliances from power surges.
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I have a three phase electrical connection in my home, can I still get a NuHome System?
Yes .

Will I get a COC for my NuHome Installation?
An existing COC is required for NuHome to begin the installation and when it is complete NuHome will provide a COC for the work that it has done.
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Am I required to insure the NuHome system?
In terms of Insurance this is fully covered by NuHome as the equipment is the property of NuHome until the end of the Agreement when it will be transferred.  

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